"Consumer
Dissatisfaction or Disappointment: The Critical Difference"
by William J. Bahr, Rockwell International (ret.)
New Findings on Consumer Satisfaction
and Complaining, Ralph L. Day and H. Keith Hunt, eds. Bloomington, IN:
Indiana University, pp 29-32, 1982
(Papers from the Fifth Annual Conference on Consumer Satisfaction,
Dissatisfaction and Complaining Behavior.
St. Louis, Missouri, November 6-8, 1980)
Possible applications in "Rising Expectations" and "The Big Lie." Hope you're not disappointed! : )
Click here for article on Researchgate.net
"Equity and Disconfirmation Perceptions as Influences on Merchant and Product
Satisfaction"
Richard L. Oliver and John E. Swan
Journal of Consumer Research
Vol. 16, No. 3 (Dec., 1989), pp. 372-383 (12 pages)
Published by: Oxford University Press
Improving Your Measurement of
Customer Satisfaction:
A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction
Measurement Programs
by Terry G. Vavra
Milwaukee, WI: ASQ Quality Press, 1997
Beschwerdezufriedenheit und
Kundenloyalität im Dienstleistungsbereich ...
By Björn-Olaf Borth
Deutscher Universitats-Verlag
Dissertation Techn. Universitat Dresden, 2004
"Perceived e‐service quality (PeSQ):
Measurement validation and effects on consumer satisfaction and web site
loyalty"
by Eduard Cristobal (Department of Business Administration and Economic
Management of Natural Resources, University of Lleida, Lleida, Spain), Carlos
Flavian, & Miguel Guinaliu
Managing Service Quality: An International Journal, Vol. 17 Issue: 3,
pp.317-340, 22 May 2007
"STUDY OF THE IMAGE OF TOURIST
DESTINATION AND THE GLOBAL PROCESS OF SATISFACTION: ADOPTION OF AN INTEGRATIVE
APPROACH"
Estudio de la imagen de destino turístico y el proceso global de satisfacción:
adopción de un enfoque integrador
by Hector San Martian Gutiarrez, 2005
UNIVERSITY OF CANTABRIA Department of Business Administration
SYSTEMS USER SATISFACTION STUDY
INFORMATION IN UNIVERSITY HOSPITALS IN THE NORTHEAST
Estudio de satisfacción del usuario de sistemas de información en hospitales
universitarios del nordeste (Brasil)
by MARIA DO SOCORRO NUNES GADELHA
DEPARTAMENTO DE ECONOMÍA APICADA E ORGANIZAÇÃO DE
EMPRESAS, 2012
Citation 7
Unpleasant Market Experience and Consumer Complaint Behavior
by Nurzatul Hakimah bt Mahmud Mahayudin, Sharifah Azizah Haron, Benjamin Chan
Yin Fah
Asian Social Science, Vol. 6, No. 5, May 2010
Are customer satisfaction measures
equally applicable across research contexts, or do we need a more differentiated
approach?
Jochen Wirtz, Lee Meng Chung
der Markt, June 1998, Volume 37, Issue 2, pp 83-101.
Citation
9
Relationships Among Customer Satisfaction,
Delight, and Loyalty in the Hospitality Industry
by MiRan Kim, Christin A. Vogt, Bonnie J. Knutson
Journal of Hospitality & Tourism Research, 2013.
CONSUMER SATISFACTION:
AN EXTENDED RESEARCH CONCEPTUALIZATION
by DOUGLAS R. HAUSKNECHT, University of Florida, 1988
Roles of Equity on Consumer Emotion and
Satisfaction (The study of merchandize research)
JPR 2013, vol.31, no.3, pp.55 - 73
DOI: 10.36345/kacst.2013.31.3.005
Issuing authority: The Korean product conference
Research field: Management
The Copyright (c) Korean product conference
Janghyun Kim 1 and Seamaotto Yo cozy 2 1 Jesus university 2
Gyeongsang National University
(Need new link?)
THE LONG-TERM IMPACT
OF SERVICE PERSONNEL PRACTICES ON CUSTOMER
ATTITUDES AND BEHAVIOR
By
TIMOTHY ALLEN NORVELL
(Under the Direction of Piyush Kumar)
Service Begets Sales: An
Investigation into theRelationship of Automotive Dealership CustomerService
Satisfaction with Sales Success
Ivyl L. Gilbert Western Michigan University
UNIVERSIDAD DE CANTABRIA Department
of Business Administration
STUDY OF THE IMAGE OF TOURIST DESTINATION AND THE GLOBAL SATISFACTION PROCESS:
ADOPTION OF AN INTEGRATING APPROACH
PhD student: Héctor San Martín Gutiérrez Director: Dr. Ignacio A. Rodríguez del
Bosque Rodríguez
Santander, February 2005
ESTUDIO DE SATISFACCIÓN DEL USUARIO
DE SISTEMAS DE INFORMACIÓN EN HOSPITALES
UNIVERSITARIOS DEL NORDESTE (BRASIL) MARIA DO SOCORRO NUNES GADELHA
Marketing az egészségügyben (Marketing
in healthcare)
Simon Judit
Imprint
The present digital edition was based on the work Marketing in Health (Akadémiai
Kiadó, Budapest), published in 2010.
Series editor
Zoltán Veres
Author
Judith Simon
ISBN 978 963 05 9780 7
Published by the Academic Publishing House,
founded in 1795
Member of the Association of Hungarian Book Publishers and Book Distributors
1117 Budapest, Prielle Kornélia u.
21–35.
www.akademiaikiado.hu
First digital edition in Hungarian: 2016
© Judit Simon, 2010
© Academic Publishing House, 2016
Citation 17
The formation of consumer satisfaction/dissatisfaction and complaint behavior:
application to the restaurant environment.
La formación de la satisfacción/insatisfacción del consumidor y del
comportamiento de queja: aplicación al ámbito de los restaurantes. by
Beatriz Moliner Velazquez
UNIVERSITAT DE VALENCIA , Servei de Publicacions 2004
Citation 19
Managing Service Quality Emerald Article: Perceived e-service quality (PeSQ):
Measurement validation and effects on consumer satisfaction and web site loyalty
by Simon Rudi
reproduction/citation of
Emerald Article: Perceived e-service quality (PeSQ): Measurement
validation and effects on consumer satisfaction and web site loyalty by
Eduard Cristobal, Carlos Flavián, Miguel Guinaliu
Citation 20?
Consumer Social Power in Unsatisfactory Experiences with Services
Authors:
Velasquez, Beatriz Moliner
(Creator),
Molina, Maria Eugenia Ruiz
(Creator),
Contri, Gloria Berenguer
(Creator),
Blasco, Maria Fuentes
(Creator)
8-th International Congress of the International Association on Public and
Nonprofit Marketing "New Approaches in Public and Nonprofit Marketing Research &
Practice", Valencia, 17-19 June 2009, 2010-07-05T10:35:28Z
Complete article so far inaccessible
===================================
Other research:
C. Whan Park and William J. Bahr. "A Situational Analysis of Communication Effect:
A New Product Purchase By Mail Order." Advances in Consumer Research,
1980, Vol. 7.
ed. Jerry C. Olson. Ann Arbor, MI: Association for Consumer Research, pp
650-654.
Click for the above article Volume 3: Decision-making and Choice
Decision
Legends in Consumer Behavior: C Whan Park
Sage Publishing
Citation 1 of above Citation 1
More Citations : 4 citations: RJ Lutz, "On Getting Situated: the Role of Situational Factors in Consumer Research" (ACR North American Advances); Dyah Sugandini, "Influence of Advertising, Knowledge, and Attitudes towards Electricity-Saving Behavior" (Review of Integrative Business and Economics Research); D Djawoto; Kajian et al; EC Hirschman, (The Journal of General Psychology)
Citation 2
Evangelos D. Kechris.
Dissertation: "Situational influences on consumer preferences when products are
suitable for several types of consumption situations."
Feb 2014, University of Massachusetts Amherst.
Citation 3
"Study of the Effects of Advertising and Advertorials on Knowledge and Perceived
Persuasion: Study of the Functional Food Adoption Process"
Kajian Efek Iklan Dan Advertorial Pada Pengetahuan Dan Persuasi Yang Dirasakan :
Studi Proses Adopsi Pangan Fungsional by
Suci
Paramitasari Syahlani
Journal of Indonesian Economy and Business:
January 2007 Syahlani, M.M., Dr.
Ir. Suci Paramitasari
Legends in Consumer Behavior: C Whan Park
Link to citation of William J. Bahr's
"Alternatives for PBX and Key System Integration" Telecommunications, February
1987, p 109. page 21:
http://docplayer.net/3432201-Professional-paper-series-3-by-gene-t-sherron.html
An
Information Technology Manager's Guide to Campus Phone Operations.